Welcome to our Quick Help panel

At bmobile we are committed to providing you with the best coverage, best value and best service: online, offline, everytime. Please ensure that you review the following pages when using our website:

Need Help Now?

Why not chat online with one of our agents? We're available Monday to Friday 8:30am to 6:30pm. Click here to get online assistance.

Get Help via Telephone

Alternatively you can call us at 1-868-824-TSTT (8788) or try our Contact page.

Het Help via Email

Please e-mail us at service@tstt.co.tt and we'll get back to you as quickly as we can. If you have questions or comments about the web site, please direct those inquiries to webmaster@bmobile.co.tt.

GPRS/MMS/Buzz Settings

Get the settings you need on our Settings Support page.

Home » Services » Roaming » International Roaming

International Roaming

Travelling abroad? No problem.

With bmobile’s Roaming service, it’s easy and affordable to use your mobile phone while travelling abroad.

International Roaming

Things to do before Roaming

  • Check with our contact center (*100) or any bmobile retail store to ensure that the roaming feature is on your mobile account. Provisioning the feature is free of charge.
  • Check your mobile to ensure it is a tri-band or quad-band handset. This would ensure you have the capability to roam worldwide.
  • Check the listing of roaming partners to determine if the country you are visiting has a roaming agreement with bmobile. Pay special attention to their roaming frequency.
  • When traveling, ensure that your battery is fully charged and remember to take along a power charger. For some countries you may require a power converter or adapter.
Customer Support

For more information:

Call us at 1-868-824-TSTT (8788)

Get Help

How to Roam?

Make Calls

For all calls within the roaming area, dial + followed by the country code and area code, then your party’s telephone number. For example: +1 784 494 5555 or +44 567 978 6789.

 

Receive Calls

The caller will dial your mobile number just as they normally would, if you were in your home country. Once you are roaming on bmobile/Cable & Wireless in the Caribbean, all incoming calls are FREE. On all other networks, incoming calls are billed when roaming.

 

SMS

Bmobile roaming service allows you to send text messages to your friends, family and colleagues abroad. It’s as easy as making an international call.

Simply type you message, dial +, followed by our party’s country area code and phone number and press send. You can send text messages through carriers with whom bmobile has established International Texting Agreements. Please see our most up-to-date list of carriers below.

 

Voicemail

Customers who wish to access their voicemail when roaming are advised to reset their mailbox with a password.

To access your voicemail:

  • Dial your own mobile number (e.g. 1 868 xxx xxxx) and wait for the necessary prompts
  • Enter your password
  • Listen to your messages

Note: Not all mobile providers allow you to dial your own number, so you may need to access your voicemail from another phone by dialing your number (see sample number).

You do not have to pay for voicemails deposited in your account while roaming.